Return Policies

Digital Textbooks provided by RedShelf are eligible for a full refund if:

eBooks

eBooks are refundable within fourteen (14) days of purchase. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased. Please note that the same refund rules listed here apply to purchase made within a bookstore.

Print Materials (Including Print-On-Demand)

Print materials, including print-on-demand products, are non-refundable.

Publisher Access Codes

McGraw-Hill

Refunds for McGraw-Hill access codes are permitted if requested within Bookstore refund period.

Cengage

Refunds for Cengage access codes are permitted with proof of dropping the associated course.

For more information, see our FAQ: broncobookstore.redshelf.com/faq/

Photo ID required for all returns/exchanges.

Credit card purchases will be issued a charge credit.

Purchases made by check will be issued a credit voucher, redeemable 25 business days after the date of purchase, or with bank proof of clearance. Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge.

New books must be free of marks and wear for a full refund; shrink-wrapped course material, software, or other sealed items will not be refunded if opened.

Reference books and study aids are not refundable or exchangeable.

View the Textbook agreement page for extended textbook details

If you purchased your book or merchandise online the same refund/exchange policies listed above will apply. Return the merchandise to the Bronco Bookstore, either by mail or in person, following these guidelines.

ALL returns/exchanges must be within 7 DAYS of original purchase date and receipt must be presented with items UNOPENED.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

All SALE/CLEARANCE items are FINAL sale.

NO RETURNS on special orders.

Refunds or exchanged allowed within 30 days of purchase with product in original condition, unwashed (if applicable) and packaging UNOPENED and tickets/price tags unremoved. All returned merchandise must be in new original condition. Other return policies may apply.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

NO RETURNS on special orders.

Reference books and study aids are not refundable or exchangeable.

No refunds or exchanges on special order items.

Certain manufacturers’ warranties may supersede bookstore policies.