FAQ'sFrequently Asked Questions

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Return Policies

TEXTBOOK RENTAL, REFUND & EXCHANGE POLICY

2020 SUMMER SESSION TEXTBOOK REFUND AND RENTAL RETURN PERIOD

LAST DAY TO RETURN TEXTBOOKS WITH RECEIPT:

10-week session: Thursday 5/28/20

1st 5 weeks: Thursday 5/28/20

2nd 5 weeks*: Thursday 7/2/20
*students must show schedule

TEXTBOOK RENTAL RETURN (2020 SUMMER SESSION):

10-week session: Thursday 8/6/2020

1st 5 weeks: Thursday 6/30/20

2nd 5 weeks*: Thursday 8/6/2020

 

2020 FALL SESSION TEXTBOOK REFUND AND RENTAL RETURN PERIOD

REGULAR REFUND PERIOD

Last day is 8/28/2020
Cash register receipt dated between 7/1/20-8/28/20 required for returns & exchanges

DROPPED CLASS REFUND PERIOD

Last day is 9/4/2020
Must have proof of dropped class and register receipt dated 7/1/20 - 9/4/20.

TEXTBOOK RENTAL RETURN (Fall 2020 SEMESTER):

Rental Return Deadline is 12/11/2020.

** Book rentals can be returned at Bronco Bookstore through the dropbox locating right outside the bookstore. Please visit our FAQ section for alternative methods of returning your textbooks.

** Please return Rentals to the Bronco Bookstore dropdown window or(s)

 

ADDITIONAL RETURN GUIDELINES:

  • All Textbook sales are FINAL outside the refund period
  • New books must be free of marks and wear for a full refund
  • Shrink-wrapped course material, software, or other sealed items will not be refunded if opened
  • All books must have price/bar code stickers intact
  • Reference books and study aids are not refundable or exchangeable
  • Credit card purchases will be issued a credit to the same card, customer must present that card at time of refund.
  • Purchases made by check may be issued a credit voucher, redeemable 25 business days after the date of purchase
  • Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge

Please either refer to the Bronco Bookstore’s website or refund policy that will be included in your order for more guidelines.
Questions? call 909-869-3274.

 

JUMPBOOKS - DIGITAL TEXTBOOKS

Digital Textbooks provided by RedShelf are eligible for a full refund if:

    eBooks

    eBooks are refundable within fourteen (14) days of purchase. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

    For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased. Please note that the same refund rules listed here apply to purchase made within a bookstore.

    Print Materials (Including Print-On-Demand)

    Print materials, including print-on-demand products, are non-refundable.

    Publisher Access Codes

    McGraw-Hill

    Refunds for McGraw-Hill access codes are permitted if requested within Bookstore refund period.

    Cengage

    Refunds for Cengage access codes are permitted with proof of dropping the associated course.

For more information, see our FAQ: broncobookstore.redshelf.com/faq/

BOOKSTORE REFUND/EXCHANGE POLICIES & DATES

Photo ID required for all returns/exchanges.

Credit card purchases will be issued a charge credit.

Purchases made by check will be issued a credit voucher, redeemable 25 business days after the date of purchase, or with bank proof of clearance. Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge.

New books must be free of marks and wear for a full refund; shrink-wrapped course material, software, or other sealed items will not be refunded if opened.

Reference books and study aids are not refundable or exchangeable.

View the Textbook agreement page for extended textbook details

ONLINE PURCHASES

If you purchased your book or merchandise online the same refund/exchange policies listed above will apply. Return the merchandise to the Bronco Bookstore, either by mail or in person, following these guidelines.

TECHNOLOGY REFUND/EXCHANGE POLICY

ALL returns/exchanges must be within 7 DAYS of original purchase date and receipt must be presented with items UNOPENED.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

All SALE/CLEARANCE items are FINAL sale.

NO RETURNS on special orders.

 

GIFTS, CLOTHING, SUPPLIES

Refunds or exchanged allowed within 30 days of purchase with product in original condition, unwashed (if applicable) and packaging UNOPENED and tickets/price tags unremoved. All returned merchandise must be in new original condition. Other return policies may apply.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

NO RETURNS on special orders.

GENERAL READING BOOKS, STUDY GUIDES, SPECIAL ORDERS, COMPUTERS, ELECTRONICS, CALCULATORS, COMPUTER ACCESSORIES

Reference books and study aids are not refundable or exchangeable.

No refunds or exchanges on special order items.

Certain manufacturers’ warranties may supersede bookstore policies.

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