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FREQUENTLY ASKED QUESTIONS



CORONAVIRUS COVID-19 ANNOUNCEMENTS & POLICY RELATED CHANGES

RENTAL RETURNS

COURSE MATERIALS

REGALIA INFORMATION

Have more questions about Commencement? Visit the campus www.cpp.edu/commencement page.

OTHER INFORMATION

STANDARD FAQ'S




RENTAL RETURNS







How do I return my textbook rentals?

Answer:

Visit our RENTAL LABEL PURCHASE PAGE to purchase a return label. 

Please visit the Textbook Rental, Refund & Exchange Policy section for more information.

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COURSE MATERIALS







How do I get my Semesters Course Materials?

Answer:

You can order your books online either from the “Bookstore – Get/View Textbooks” link in your Student Center on Bronco Direct”, or by using the drop-down menus to look up your classes here: https://Pomona.verbacompare.com. Web orders can be shipped to your address or picked up at our web order pick up window during posted hours. 

We strongly encourage you to choose the digital/e-book versions of your materials wherever available.

Pay attention to the NOTE: section as that will let you know if the course is part of our Instant Access program.

Course Materials may also be purchased/rented in person at our pick-up counter for students who can’t pay online and those who have sponsored funding (ex: VA, Dept. of Rehab, Project Success, Completion Grant). 
Please come prepared by looking up your required books/materials and compiling your booklist before you come by doing so our staff can pull your items efficiently.

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Can I get a digital version of my textbook?

Answer:

Yes. Bronco Bookstore offers digital versions of many books both in-store and online from RedShelf and VitalSource. Some course readers are also available in a digital format.


Additionally, these eBook partners have stepped up to offer students access to materials during this challenging period without additional cost:


Vital Source: Their Vital Source Helps program gives current CPP students access to up to 7 free e-books through the end of the semester. To use this resource, students should go to bookshelf.vitalsource.com, login or create an account with their CPP email address, and click on the “Explore” tab.


RedShelf: RedShelf Responds program gives current CPP students access to up to 7 free e-books through the end of the semester. To use this resource, students should go to https://studentresponse.redshelf.com/ log in or create a RedhShelf account with their CPP email address and search for books by author, title or ISBN.

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Who do I contact with questions about Bronco Bookstore academic materials?

Answer:

Contact the Bronco Bookstore or Suzanne Donnely smdonnelly@cpp.edu  or Kevin Jensen (909)869-3752 kmjensen1@cpp.edu.

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Who do I contact with questions about Bronco Bookstore holds preventing me from CPP semester registration?

Answer:

You may contact Suzanne Donnelly at (909) 869-3284 or fdnia@cpp.edu.

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REGALIA INFORMATION







If I want to return my Graduation Regalia, how long do I have?

Answer:

Following the University's message postponing the commencement ceremonies until further notice, the Bronco Bookstore has adjusted our regalia return deadlines. While new commencement dates are yet to be determined, our policy is to provide a full refund up to the start of the first ceremony for all unopened items with a receipt. We will specify these dates and finalize our policy as soon as new commencement schedules have been announced by the Campus.


Thank you for your patience and understanding at this time.

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Should I still buy regalia since commencement was rescheduled?

Answer:

Although commencement ceremonies will be rescheduled from their original dates, we recommend you buy your regalia as soon as you can to ensure we can replenish items to meet your needs. We advise you to save your receipt and keep items in their original condition so you can return items later if needed.

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Is there a deadline to buy regalia?

Answer:

There is no deadline for regalia purchases, regalia can be purchased up until the start of the ceremony.  We do highly recommend you buy your regalia as soon as you can to ensure we meet your needs. We advise you to save your receipt and keep items in their original condition so you can return items later if needed.

Visit www.cpp.edu/commencement for the latest information regarding Commencement Ceremonies.

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OTHER INFORMATION







Can I shop in-store?

Answer:

Yes. The Bronco Bookstore is now open for in-store shopping. Hours are subject to change at any time to meet current conditions. Please read posted hours on website.

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Is the bookstore taking any health and safety precautions when I shop in-store?

Answer:

The health and safety of all our customers and employees is our priority. Please download the Bronco Bookstore Health and Safety Flyer for more information.

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What delivery options are available?

Answer:

Online orders can be picked up at the store (choose in-store pickup) during operating hours (see www.BroncoBookstore.com/hours), or shipped to your off-campus address via USPS or UPS Ground  Please note UPS does not deliver to PO Boxes. 
**Please ensure your address is complete and correct before submitting orders!

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STANDARD FAQ'S







What is the online ordering process and is it secure?

We offer secure online ordering through our encrypted order forms. Once you have added items in your basket, and are ready to checkout you will need to create an account. If you have already created an account with us, please log in. There is an option to reset your password if needed.

It is important that you create your account with an active email address, and for current students a @cpp.edu email address is HIGHLY recommended. We will send you a confirmation with your order number in an email to that address.  (To insure deliver please add onlineorders@cpp.edu to your address book to prevent it being lost in your SPAM folder.)

You should give us your valid contact information take into account any moves you may have made since you initially created your account. After you log in, you will be taken to the page where you can enter in updated shipping or payment information.

You’ll receive your order number once you have submitted your order.

Concerned about using your credit card number online? You don’t need to be. Read our page on security .

We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (check it frequently) so that we may contact you if necessary.  You will receive a call from a number you don’t know.

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What about my E-mail address?

Answer: Either through surveys, ordering or email inquiries your e-mail address will not be given to any third party. You may occasionally receive order updates and promotional announcements from the Bronco Bookstore or Foundation affiliates. You will at all times have the option to opt-out from receiving any of these emails.

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Do you verify address before you send anything?

Answer: We individually verify the billing address of each credit card used in phone or online orders. This is done to provide added security and prevent risk of fraud. We ask for the billing address of your card and personally verify its authenticity. This makes a stolen card or number worthless to a thief who does not know your billing address.

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How do I order clothing or gifts from your web page?

Answer: First locate the item on our website then select the size, color, etc. Add it to your basket. Once you have finished shopping then go to your basket and select check out. This will prompt you to enter information about your current address, mailing address and credit card information.

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What are your policies on refunds and exchange?

Answer: Please refer to our Policies/Exchange Page.

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How do I get to the Bronco Bookstore?

Answer: Please refer to our Map & Address Page.

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What if I have any other questions or comments?

Answer: Please refer to our Customer Service Page.

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