FREQUENTLY ASKED QUESTIONS
What is the online ordering process?
We offer secure online ordering through our encrypted order forms. Once you have added items in your basket, and are ready to checkout you will need to create an account. If you have already created an account with us, please log in. There is an option to send your password if needed.
It is important that you create your account with an active email address. We will send you a confirmation with your order number in an email to that address.
Also, your account information should not be order specific. You should give us your valid contact information. After you log in, you will be taken to pages where you can enter in different shipping or payment information.
You’ll receive your order number once you have completed the order.
Concerned about using your credit card number online? You don’t need to be. Read our page on security .
Or, you can call first at (909) 869-3274 if you have any questions concerning your order.
We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (if you check it frequently) so that we may contact you if necessary.
Is the Bronco Bookstore Online a Secure Web Site?
Answer: Yes, all the information that you enter is encrypted and send to us, and only us, for the sole purpose that you intended.
What happens when I enter my Credit Card information?
Answer: Your information is encrypted using a process called SSL (Secure Socket Layer) which is the industry standard for processing a secure transaction over the internet.
What about my E-mail address?
How do I order clothing or gifts from your web page?
Answer:First locate the item in our inventory and select the size, color, etc. Then add it to your basket. Once you have finished shopping then go to your basket and select check out. This will promote you to enter some information about your current address, mailing address and credit card information.
What if I don’t want to order online?
Answer:Although we are confident that our secure server provides safe and secure online ordering, we understand that some customers may prefer to order through other means. This is not a problem. Simply send us your order by mail, fax, or call us @ (909) 869-3274.
Do you verify address before you send anything?
Answer: We individually verify the billing address of each credit card used in phone or online orders. This is done to provide added security and prevent fraud. We ask for the billing address of your card and personally verify its authenticity. This makes a stolen card or number worthless to a thief who doesn’t know your billing address.
What are your policies on refunds and exchange?
Answer: Please refer to our Policies/Exchange Page.
How do I get to the Bronco Bookstore?
Answer: Please refer to our Map & Address Page.
What if I have any other questions or comments?
Answer: Please refer to our Customer Service Page.