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Technology Equipment Warranty, Support and Service

 

Warranty & Repair Services


Apple Equipment

The Bronco Bookstore is a certified Apple Service Provider (ASP) and offers in-store service on most Apple equipment.

Note: Mobile devices such as iPhones, iPads and iPods must be serviced at an Apple Retail Store.

Please refer to the warranty information given to you when you made your Apple purchase for additional details about your product.

Available In-store Repairs and Services

AppleCare+ Warranty Information

Check Applecare+ Warranty Status


Apple Telephone Support Requests

Available 24 hours each day, 7 days each week.

United States

Beats support: (800) 442–4000 (U.S.)
iPod, Mac and iPad technical support: (800) APL–CARE (800–275–2273)
iPhone: 1-800-MY-IPHONE (1-800-694-7466)

All other apple items: (800) MY–APPLE (800–692–7753)


Other countries
See https://www.apple.com/contact/


Apple Equipment In-store service

Apple services and repairs are done in-store at the Bronco Bookstore during regular business hours. Feel free to stop by the Bronco Tech section of the bookstore for a diagnostic. (Please note that a diagnosis cannot be made over the phone or via email.)

Our Apple-authorized technicians provide in-warranty and out-of-warranty repairs on Apple laptops and desktop computers. 

Diagnostic Fee

In-Warranty repairs: No cost, as long as the issue is not due to accidental damage.

Out of Warranty Diagnostic and Labor Fee: $65.00* and is non-refundable.

Installation

For all repairs needing a part, the device must be forfeited to the Bronco Bookstore for the duration of the repair.

If the device is under warranty, manufacturer defective and not suffering from accidental damage, the repair will be of no cost.

If the device is out-of-warranty, the diagnostic fee must be paid to obtain a quote for the cost of the repair and a totalized invoice will be presented prior to the customer before the part is ordered. Please note that the purchase must be authorized before the part can be ordered.

Upgrades

Memory and/or Solid-State drive installation: Free**

Other Services

Boot Camp Install: $65.00***
(Windows sold separately)

Virus Removal: $65.00, and we strongly advise purchasing an Anti-Virus as well to help prevent future infections.

* Paid in advance; No refunds on labor fees. Additional fees and conditions may apply.

**Upgrade(s) install is free if the upgrade is purchased through the Bronco Bookstore.

***Boot Camp is not recommended unless absolutely necessary. Virtualization may be substituted in most cases at the same rate.

Some services are handled by 3rd party vendors and have different rates, see vendor site for complete details.

Dell Purchases - Student Laptop Program

Dell Premium Support Plus (AKA Dell ProSupport Plus) is included with Dell purchases made through the Student Laptop Program.

See the table below for a comparison of Premium Support Plus vs. other Dell support levels.

Dell Support Comparison Table
Service
Description
Base
Warranty
Premium
Support
Premium
Support Plus
Technical support through phone and online***

Varies

24x7

24x7

Hardware repair model***

Varies

Home Visit

Home Visit

Dedicated phone queue with direct access to Dell support experts X

YES

YES

Single resource for software and hardware expertise X

YES

YES

Collaborative help to resolve everyday software issues*** X

YES

YES

International support – help that travels with you***

X

YES

YES

SupportAssist technology enabled features*** :

X

 X

X

    • Proactively finds issues and contacts Dell while notifying you
 X

YES

YES

    • Predicts problems before they start  X  X

YES

    • Automated removal of viruses and malware  X  X

YES

    • Optimizes PC performance automatically  X  X

YES

Personalized help with software to set data backup, parental controls and more  X  X

YES

Repairs for accidental damages like drops, spills and electrical surges  X  X

YES

***Visit the Dell Premium Support Plus Service webpage for complete details.

Dell Equipment Support - Student Laptop Program

Hardware repairs and warranty claims can be filed directly by visiting the Dell Support Page.
(The Bookstore staff can guide students in seeking support or filing a claim with Dell. Faculty and staff should contact their respective department IT and support specialists for software support).

Dell Knowledge Base (Search for articles to support your product)

Contacting Dell if you require service

  • Contact Dell from a location which includes physical access to the supported product.
  • Provide the serial number of the Service Tag (as defined below), Model Number, current version of the operating system you are using, and other information as requested by Dell. Dell will verify the customer's supported product, applicable service and response levels and confirm any expiration of services.

    Online, Chat, and Email Support

    Dell ProSupport website, chat and email support available at www.Support.Dell.com.

    Telephone Support Requests:

    Available 24 hours each day, 7 days each week (including holidays).

    United States
    1-866-516-3115 or
    1-800-433-7831

    Canada
    1-866-516-3115

    Other countries
    See www.Dell.com/ProSupport/RegionalContacts

    Availability may differ outside of the United States and is limited to commercially reasonable efforts.

     

Please refer to the warranty information given to you when you made your Dell purchase for additional details about your product.

For additional Dell support information, please download the Dell ProSupport Plus Service Description.

Have additional questions? Contact us: 909-869-3280 or studentlaptops@cpp.edu

 
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