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CONGRATULATIONS CLASS OF 2024!

BRONCO BOOKSTORE IS CLOSED MONDAY MAY 27 IN OBSERVANCE OF MEMORIAL DAY

Return Policies







Textbook Rental, Refund & Exchange Policy

IMPORTANT: Most course materials are provided via the Instant Access Complete Program, which students have through the end of the drop/add period to opt out of. Refunds for IAC charges are handled by Student Accounts & Cashier Services.
The refund policy information posted here applies strictly to items purchased outside of IAC.

TEXTBOOKS REFUND PERIODS:

Regular Semesters: Textbooks/course materials purchased from Bronco Bookstore whether in-store or on our website are refundable through the Friday of the first full week of classes of the semesterprovided the requirements below are met. Additionally, materials for dropped courses may be returned through the Friday of the 2nd full week of courses, with proof of dropped class.

Winter Intersession:

Textbooks/course materials purchased from Bronco Bookstore whether in-store or on our website are refundable through the Friday of the first week of winter session, provided the requirements below are met.

Summer Term:

Textbooks/course materials purchased from Bronco Bookstore whether in-store or on our website are refundable through the 5th business day of the summer session for which the materials were purchased (proof of registration in 2nd 5-week session will be required) provided the requirements below are met.

Textbook Refund Requirements

  • Customers must have valid receipt or web order#
  • New books must be free of marks and wear for a full refund. Used books must be in saleable condition.
  • Shrink-wrapped course material, access codes, or other sealed items may be refunded if opened provided store staff can verify all contents are present and unused and access codes have not been activated. We reserve the right to issue partial refunds if above conditions aren’t met but some portion of the materials remains resaleable.
  • All books must have price/bar code stickers intact

E-BOOK REFUND INFORMATION

VitalSource e-books purchased either directly from Bronco Bookstore or via our affiliate VitalSource page are governed by VitalSource’s return policy and may only be refunded:

  • Refund occurs within 14 days of purchase

AND

  • No more than 20% of the book has been viewed.

For more details: https://support.vitalsource.com/hc/en-us/articles/211374668-VitalSource-Return-Policy

ADDITIONAL TEXTBOOK REFUND INFORMATION

•      All Textbook sales/rentals are FINAL outside the refund periods listed above.
•       Reference books and study aids not required for CPP courses are not refundable or exchangeable
•       Credit card purchases will be issued a credit to the same card, customer must present that card at time of refund.
•       Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge

 

ACADEMIC YEAR 2023-2024 REFUND DATES

FALL 2023 REFUND DATES

Regular Refunds
Last Day is 9/1/23
with receipt dated 7/1/23-9/1/23
Class Drop Refunds
Last day is 9/8/23
with proof of dropped class and receipt dated 7/1/23-9/2/23

 

SPRING 2024 REFUND DATES

Regular Refunds
Last Day is 01/26/24 with receipt dated 12/1/23-1/26/23
Class Drop Refunds
Last day is 2/2/24
with proof of dropped class and receipt dated 12/1/23-2/2/23

 

SUMMER 2024 REFUND DATES

Regular Refunds
10 Week Session: Last Day is 6/4/24 with receipt dated 4/29/24-6/5/24
1st 5-Week Session: Last Day is 6/4/24 with receipt dated 4/29/24-6/5/24
2nd 5-Week Session: Last Day is 7/9/24 with receipt dated 4/29/24-7/9/24
Class Drop Refunds
One day after the drop/add deadline for each session.

 

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Jumpbooks - Digital Textbooks

Digital Textbooks provided by RedShelf are eligible for a full refund if:

    eBooks

    eBooks are refundable within fourteen (14) days of purchase. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

    For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased. Please note that the same refund rules listed here apply to purchase made within a bookstore.

    Print Materials (Including Print-On-Demand)

    Print materials, including print-on-demand products, are non-refundable.

    Publisher Access Codes

    McGraw-Hill

    Refunds for McGraw-Hill access codes are permitted if requested within Bookstore refund period.

    Cengage

    Refunds for Cengage access codes are permitted with proof of dropping the associated course.

For more information, see our FAQ: broncobookstore.redshelf.com/faq/

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Bookstore Refund/Exchange Policies & Dates

Photo ID required for all returns/exchanges.

Credit card purchases will be issued a charge credit.

Purchases made by check will be issued a credit voucher, redeemable 25 business days after the date of purchase, or with bank proof of clearance. Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge.

New books must be free of marks and wear for a full refund; shrink-wrapped course material, software, or other sealed items will not be refunded if opened.

Reference books and study aids are not refundable or exchangeable.

View the Textbook agreement page for extended textbook details

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Online Purchases

If you purchased your book or merchandise online the same refund/exchange policies listed above will apply. Return the merchandise to the Bronco Bookstore, either by mail or in person, following these guidelines.

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Technology Refund/Exchange Policy

ALL returns/exchanges must be within 7 DAYS of original purchase date and receipt must be presented with items UNOPENED.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

All SALE/CLEARANCE items are FINAL sale.

NO RETURNS on special orders.

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Gifts, Clothing, Supplies

Refunds or exchanged allowed within 30 days of purchase with product in original condition, unwashed (if applicable) and packaging UNOPENED and tickets/price tags unremoved. All returned merchandise must be in new original condition. Other return policies may apply.

We are unable to do any refunds or exchanges if items are open and not in original packaging.

NO RETURNS on special orders.

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General Reading Books, Study Guides, Special Orders, Comuters, elecronics, Calculators, Computer Accessories

Reference books and study aids are not refundable or exchangeable.

No refunds or exchanges on special order items.

Certain manufacturers’ warranties may supersede bookstore policies.

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