FAQ'sFrequently Asked Questions
skip to main content

FREE SHIPPING WITH $100 PURCHASE (VIA GROUND SHIPPING, TOTAL IS BEFORE TAX)

CHECK OUT OUR CPP PET CATALOG 30% OFF FOR A LIMITED TIME SHOP HERE!

POLICIES

TEXTBOOK REFUND & EXCHANGE POLICY

2020 FALL SESSION TEXTBOOK REFUND AND RENTAL RETURN PERIOD

REGULAR REFUND PERIOD

Last day is 8/28/2020
Cash register receipt dated between 7/1/20-8/28/20 required for returns & exchanges

DROPPED CLASS REFUND PERIOD

Last day is 9/4/2020
Must have proof of dropped class and register receipt dated 7/1/20 - 9/4/20.

TEXTBOOK RENTAL RETURN (Fall 2020 SEMESTER):

Rental Return Deadline is 12/11/2020.

** Book rentals can be returned at Bronco Bookstore through the dropbox locating right outside the bookstore. Please visit our FAQ section for alternative methods of returning your textbooks.

** Please return Rentals to the Bronco Bookstore dropdown window or(s)

 

ADDITIONAL RETURN GUIDELINES:

  • All Textbook sales are FINAL outside the refund period
  • New books must be free of marks and wear for a full refund
  • Shrink-wrapped course material, software, or other sealed items will not be refunded if opened
  • All books must have price/bar code stickers intact
  • Reference books and study aids are not refundable or exchangeable
  • Credit card purchases will be issued a credit to the same card, customer must present that card at time of refund.
  • Purchases made by check may be issued a credit voucher, redeemable 25 business days after the date of purchase
  • Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge

Please either refer to the Bronco Bookstore’s website or refund policy that will be included in your order for more guidelines.
Questions? call 909-869-3274.

 



BOOKSTORE REFUND/EXCHANGE POLICIES & DATES

Photo ID required for all returns/exchanges. 

Credit card purchases will be issued a charge credit.

Purchases made by check will be issued a credit voucher, redeemable 25 business days after the date of purchase, or with bank proof of clearance. Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge.

New books must be free of marks and wear for a full refund; shrink-wrapped course material, software, or other sealed items will not be refunded if opened.

Reference books and study aids are not refundable or exchangeable.

View the Textbook agreement page for extended textbook details

ONLINE PURCHASES

If you purchased your book or merchandise online the same refund/exchange policies listed above will apply. Return the merchandise to the Bronco Bookstore, either by mail or in person, following these guidelines.

COMPUTER SOFTWARE REFUNDS/EXCHANGES

The following types of computer related merchandise are not refundable or exchangeable:

  • Computers and peripherals
  • Any items opened or used
  • Special order itmes

Unopened standard software programs (not Cal Poly Pomona course related) and other unrestricted merchandise are refundable/exchangeable within 7 calendar days of purchase when presented with cash register reciept(s) and photo I.D. If you have a return item, please stop at Customer Service at the front of the bookstore for a pass to bring your item into the Computer Department.

Certain manufacturers’ warranties may supersede bookstore policies

GIFTS, CLOTHING, SUPPLIES

Refunds or exchanged allowed within 30 days of purchase, unless otherwise noted.

GENERAL READING BOOKS, MAGAZINES, STUDY GUIDES, SPECIAL ORDERS, COMPUTERS, ELECTRONICS, CALCULATORS, COMPUTER ACCESSORIES

Reference books and study aids are not refundable or exchangeable.

No refunds or exchanges on special order items.

Certain manufacturers’ warranties may supersede bookstore policies.

dddddd
 aaaaaaaaa