Return Policies

TEXTBOOK REFUND PERIODS:

Regular Semesters: Textbooks/course materials purchased or rented from Bronco Bookstore whether in-store or on our website are refundable through the Friday of the first full week of classes of the semester, provided the requirements below are met. Additionally, materials for dropped courses may be returned through the Friday of the 2nd full week of courses, with proof of dropped class.

Winter Intersession:

Textbooks/course materials purchased or rented from Bronco Bookstore whether in-store or on our website are refundable through the Friday of the first week of winter session, provided the requirements below are met.

Summer Term:

Textbooks/course materials purchased or rented from Bronco Bookstore whether in-store or on our website are refundable through the 5th business day of the summer session for which the materials were purchased (proof of registration in 2nd 5-week session will be required) provided the requirements below are met.

Textbook Refund Requirements:

• Customers must have valid receipt or web order#
• New books must be free of marks and wear for a full refund. Used books must be in saleable condition.
• Shrink-wrapped course material, access codes, or other sealed items may be refunded if opened provided store staff can verify all contents are present and unused and access codes have not been activated. We reserve the right to issue partial refunds if above conditions aren’t met but some portion of the materials remains resaleable.
• All books must have price/bar code stickers intact

E-BOOK REFUND INFORMATION:

VitalSource e-books purchased either directly from Bronco Bookstore or via our affiliate VitalSource page are governed by VitalSource’s return policy and may only be refunded:

• Refund occurs within 14 days of purchase

AND

• No more than 20% of the book has been viewed.

For more details: https://support.vitalsource.com/hc/en-us/articles/211374668-VitalSource-Return-Policy

ADDITIONAL TEXTBOOK REFUND INFORMATION:

•      All Textbook sales/rentals are FINAL outside the refund periods listed above.
•       Reference books and study aids not required for CPP courses are not refundable or exchangeable
•       Credit card purchases will be issued a credit to the same card, customer must present that card at time of refund.
•       Checks returned to the Bronco Bookstore are subject to a $25.00 returned check charge

SUMMER 2022 REFUND DATES:

Regular Refunds

10 Week Session: Last Day is 6/7/22 with receipt dated 4/30/22-6/7/22
1st 5-Week Session: Last Day is 6/7/22 with receipt dated 4/30/22-6/7/22
2nd 5-Week Session: Last Day is 7/13 with receipt dated 4/30/22-7/13/22

Class Drop Refunds

One day after the drop/add deadline for each session.

Textbook Rental important Dates

Last day to convert rental to purchase for balance of retail price same as last day for refunds.

Summer 2022 RENTALS DUE DATE 8/12/22 (7/6/22 for 1st 5-weeks)

 ** Book rentals can be returned at Bronco Bookstore through the dropbox locating right outside the bookstore. Please visit our FAQ section for alternative methods of returning your textbooks.

 FALL 2022 REFUND DATES:

Regular Refunds

Last Day is 9/2/22
with receipt dated 7/1/22-9/2/22

Class Drop Refunds

Last day is 9/9/22
with proof of dropped class and receipt dated 7/1/22-9/2/22

Textbook Rental important Dates

Last day to convert rental to purchase for balance of retail price 9/9/22

Fall 2022 RENTALS DUE DATE 12/16/2022

 ** Book rentals can be returned at Bronco Bookstore through the dropbox locating right outside the bookstore. Please visit our FAQ section for alternative methods of returning your textbooks.

Questions? call 909-869-3274.